Shipping policy
Shipping Policy
Last updated: August 14, 2026
At CLOSER & CO., our products are made to order and fulfilled through third-party production and shipping partners. This allows us to produce each item specifically for your order.
Please review the following shipping information before placing your order.
1. Order Processing & Production
Because our products are made to order, your order first needs to go through the production process before it is shipped.
Production times can vary depending on:
The product ordered
The fulfillment provider
The fulfillment location
Order volume
Holidays or peak periods
Other circumstances affecting production
Production time is separate from shipping time.
Once your product has been produced and handed over to the shipping carrier, the shipment will begin its delivery journey.
2. Estimated Delivery Times
Delivery times shown at checkout are estimates and are not guaranteed delivery dates.
Actual delivery time may vary depending on:
Destination country
Shipping method
Carrier performance
Customs processing
Weather
Holidays and peak periods
Incorrect or incomplete address information
Other circumstances outside our control
Please allow additional time during busy periods.
3. Shipping Tracking
When tracking information is available, it will be provided to you through the email address associated with your order.
Tracking information may take some time to update after the package has been handed to the carrier.
A lack of tracking updates for a short period does not necessarily mean that a package has been lost.
4. Shipping Delays
CLOSER & CO. is not responsible for delays caused by shipping carriers, customs authorities, weather, natural events, holidays, or other circumstances outside our reasonable control.
If your order is delayed, please allow additional time for the carrier to complete delivery.
If the shipment appears to be lost, contact us so we can investigate the order with the relevant fulfillment and shipping provider.
5. Lost Packages
If your package is confirmed as lost in transit, we will work with our fulfillment and shipping partners to determine whether the order qualifies for a replacement or refund.
Lost-package claims are subject to the eligibility requirements and procedures of our fulfillment provider.
A package is not automatically considered lost simply because delivery is taking longer than expected.
6. Incorrect or Incomplete Shipping Address
Please carefully check your shipping address before completing your purchase.
CLOSER & CO. is not responsible for delivery problems caused by an incorrect or incomplete address entered by the customer.
If an order needs to be reshipped because an incorrect address was provided, additional shipping or fulfillment costs may apply.
If a package is returned to the fulfillment provider because of an incorrect or incomplete address, we will review the available options with you.
7. Failed Delivery or Refused Packages
If a package cannot be delivered or is refused by the recipient, the available resolution may depend on the shipping carrier and fulfillment provider.
Additional shipping or fulfillment charges may apply if a replacement shipment is requested.
8. International Shipping
We may offer shipping to selected international destinations.
International shipments may be subject to:
Customs duties
Import taxes
VAT or other local taxes
Brokerage or handling fees
Other charges imposed by the destination country
These charges are not controlled by CLOSER & CO. and may be the responsibility of the customer.
Customs processing may also cause additional delivery delays.
9. Customs & Import Restrictions
Customers are responsible for ensuring that the products they order can legally be imported into their destination country.
CLOSER & CO. is not responsible for delays, additional charges, confiscation, or non-delivery resulting from customs restrictions or import regulations outside our control.
10. Shipping Costs
Shipping charges, where applicable, will be displayed during checkout.
Shipping costs may vary depending on:
Product
Quantity
Destination
Shipping method
Fulfillment location
We reserve the right to change shipping rates at any time before an order is placed.
11. Multiple Products in One Order
If an order contains multiple products, items may occasionally be produced or shipped separately depending on the fulfillment process and production location.
You may therefore receive multiple packages for a single order.
This does not necessarily mean that an item is missing from your order.
12. Damaged Packages or Products
If your package arrives visibly damaged, please take photographs of the package before opening it where possible.
If the product inside is damaged, defective, misprinted, or otherwise has a fulfillment issue, contact us within 30 days of delivery.
Please provide:
Your order number
Photos of the product
Photos of the packaging
A description of the issue
We will review the issue and, where eligible, arrange an appropriate resolution such as a replacement or refund.
13. Delivery Address Responsibility
Customers are responsible for providing a complete and accurate delivery address at checkout.
This includes:
Full name
Street address
Apartment/unit number where applicable
City
State/province
Postal/ZIP code
Country
Please contact us immediately if you notice an error in your shipping information.
Once an order has entered production or shipment, we may be unable to change the delivery address.
14. Changes to Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our fulfillment process, shipping providers, or applicable requirements.
The updated version will be posted on this page with a revised “Last updated” date.
15. Contact Us
If you have questions about shipping or your order, please contact:
CLOSER & CO.
Email: [closerandcostore@gmail.com]
Please include your order number when contacting us about an existing order.
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CLOSER & CO. — MADE TO WIN