Refund policy

Return & Refund Policy

Last updated: August 14, 2026

At CLOSER & CO., every product is made to order specifically for you. Because of this, we follow a slightly different return policy than traditional retail stores.

We want you to love what you ordered. If there is a genuine problem with your order, we’ll make it right.

1. Returns & Exchanges

Because our products are made to order, we do not accept returns or exchanges for:

Choosing the wrong size
Choosing the wrong color
Changing your mind
Ordering by mistake
No longer wanting the product

We strongly recommend checking the size chart on each product page before placing your order.

Since each item is produced specifically after an order is placed, we are unable to restock or resell most returned products.

2. Damaged, Defective, or Incorrect Products

If your order arrives:

Damaged
Defective
Misprinted
With a manufacturing issue
With the wrong product
With the wrong size or variant due to a fulfillment error

please contact us within 30 days of delivery.

We’ll review the issue and, where applicable, provide a replacement or refund at no additional cost to you.

You will not normally need to return the defective or incorrect product.

3. How to Report an Issue

To help us resolve your issue as quickly as possible, please email:

[closerandcostore@gmail.com]

with the subject:

Issue With Order #[ORDER NUMBER]

Please include:

Your order number
A description of the problem
Clear photos showing the issue
A photo of the product’s size/variant label where relevant
Photos of the packaging if the package arrived damaged

For sizing-related manufacturing issues, we may ask you to provide a photo showing the garment being measured against the measurements listed in the product’s size chart.

We may require photo or video evidence before approving a replacement or refund.

4. Manufacturing & Printing Variations

Because our products are individually produced, minor variations may occur.

Small differences in print placement, color, texture, or appearance may not necessarily constitute a manufacturing defect.

For example, certain printing methods may have minor placement tolerances.

If you’re unsure whether something qualifies as a defect, contact us and we’ll review it.

5. Wrong Size Ordered by Customer

Please carefully review the size chart before ordering.

If you selected the wrong size at checkout, we cannot offer a return, exchange, or refund solely because the size does not fit as expected.

If the product itself has a manufacturing sizing defect, please contact us with photographic evidence and we’ll review the issue.

6. Wrong Address

Please make sure your shipping information is correct before completing your order.

If an order cannot be delivered because an incorrect or incomplete address was provided, we may not be able to offer a full refund.

If the package is returned to the fulfillment provider, we may be able to offer a partial refund or arrange a replacement at the customer’s expense, depending on the circumstances.

7. Lost or Delayed Packages

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate the shipment.

For orders that are confirmed as lost in transit, we will review the situation and determine the appropriate resolution.

Please note that shipping delays do not automatically qualify an order for a refund.

8. Refunds

If your refund is approved, it will be issued to the original payment method used for the purchase.

Once we initiate the refund, the time required for the funds to appear in your account depends on your bank or payment provider.

CLOSER & CO. is not responsible for delays caused by payment processors or financial institutions.

9. Replacements

Where an order qualifies for a replacement, the replacement will generally be produced and shipped without requiring the original product to be returned.

Replacement orders are subject to normal production and shipping times.

10. Order Cancellations

Because our products are made to order, orders may enter production shortly after being placed.

If you need to cancel an order, contact us as soon as possible.

Once an order has entered production, we may be unable to cancel it.

11. International Orders

CLOSER & CO. may ship internationally.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their destination country.

These charges are outside our control and may not be refundable.

12. Consumer Rights

Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded under applicable law.

If applicable law provides you with additional rights relating to defective, damaged, incorrectly supplied, or unsafe products, those rights continue to apply.

13. Contact Us

For questions about returns, refunds, replacements, or an issue with your order:

CLOSER & CO.

Email: closerandcostore@gmail.com

When contacting us, please include your order number so we can assist you as quickly as possible.

⸻

CLOSER & CO. — MADE TO WIN